Terrible Customer Service
I used vPost for the first time last month and had 2 parcels shipped to their USA facility. One parcel was received and shipped to me in Singapore without any issue. However, the other parcel was shown to be received by vPost on November 15th but vPost did not show any receipt on my account. Issues like this will occur and I have no problem as long as they are resolved efficiently. Unfortunately my experience with them was the total opposite. First of all, there is no email address or contact number on their website for you to contact them by. Secondly, the chat app for you to contact them connects you to a call centre in India that is not customer friendly at all. They person on the other end is slow to respond and has a set script that they dare not deviate from. In my case, they asked for me to send them the invoice of the purchase and proof of delivery. I duly sent them the email I received from the vendor showing invoice, tracking number and the date my item was delivered. What did I get in return? Another email asking for exactly the same documents that I had already sent. I tell them I had already sent them the documents in my first email and since then I have heard nothing. It's been over 10 days and despite a follow-up email I have still not had a reply back. vPost - I will never use you guys again!!!!