If I could give a minus rating
If I could give a minus rating, I would. Rating them a 1 is WAY too much. I was sent an unusable product that was in an Asian language, in Asian packaging with an Asian manual with no graphics or instructions in English. It took 3 emails for them to even get them to send me a jpg to even start the 'tracker' but no instructions on how to even get to the settings. The graphic they sent me finally says the tracker requires a mobile phone which I do not have. I have asked to return multiple times (15 emails so far) and they don't even answer my request, they tell me to go find someone who has a smartphone or get nonexistant family member to do it. Their website is full of lies saying: How we do business 2. Services An excellent supply chain to ensure fast & safe deliveries as well as responsive customer service and an easy return process. Our Pillars 1. Customer Satisfaction We see our relationship with customers as a long-term one. After your purchase, our trained customer service will be there to answer your questions, and we offer a reasonable warranty and return policy. Our team culture 1. Customer Focused When it comes to customers, we have a customer-centric approach. Hekka provides a positive customer experiences before and after the sale, in order to drive repeated business, increase the number of regular customers, enhance customer loyalty and improve business growth. At Hekka, customers will always be at the center, which requires us to be resilient enough to withstand market changes and find opportunities to make breakthroughs. In addition, customer-centricity involves aligning organizational resources to effectively respond to the ever-changing needs of customers and building mutually profitable relationships with customers. UPDATE 11/22/22 I sent a copy of all 16 emails between me and their CSR department. The last one I received told me it sets its own language and to search the internet for a video on how to change the settings. The world's WORST customer service. UPDATE 11/23/22 Their 'resolution' for sending the wrong product was to offer me a 30% refund ($7.49) to keep the useless item or pay 17.90 to return the item to them and they'll refund me the cost of the item ($24.99 - so I'd get a refund of $7.09. Can I say world's worst customer service again?