Customer Service Waiting Game!
I bought 2 drones from Tomtop and it said on the website that they would arrive between 7-20 days. At 30 days I contacted them and they asked me to wait 45 days. I contacted them at 50 days and they asked me to wait 70 days! I replied that I would wait until 60 days as that was long enough and they responded to me asking me to wait until 80 days! When I said this was unacceptable and I wanted a refund, they stopped communicating all together! This is not customer service it is a waiting game! It appears that as soon as something does not arrive, you will have a problem with them. Consider that when you make a purchase! Update - I did receive the package after 60 days. The information that was posted by TomTom came to me for the first time after I posted the review. Here is what one of their representatives sent to me in an e-mail today; ? "If you have already received the package, would you like to change the comments on the following website to give us a five-star rating or delete the bad review? "- uh... that's a no! As I replied to them, "Accurate reviews by customers do more than anything else to change behavior." I told the customer service rep that I would post this review and they stopped all communication. Now they got interested because of a bad review so I would encourage people to keep posting until they provide adequate service. I am upping my review from 1 to 2 stars because the product finally arrived and as the rating definition says, Poor-an inadequate experience with a lot of friction!