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Tim Ramshaw

英国

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Growatt

Faulty from day 1

Faulty from day 1. It would not work there was no power. I'm still waiting for a replacement. Their website fault management is pathetic and not logical. There was no power, but I had to confirm what light was on when logging the fault. So they then wanted a photo of the error code. Something not possible with no power. I was supposed to get a new invertor this week. Now they have let me down. Will it be next week or another excuse. They probably have a warehouse full . So why can they supply next day. It was there fault not mine. If they cant fix this when new, how will they honour a 15 year guarantee. They SHOULD NOT BE ALLOWED TO SELL IN THE UK

2021-07-22有帮助 3