Ace product / awful communication
The clothing and the quality of the clothing is extremely good, hence my two stars. However - the communication from the company and their distribution partners is truly awful. Mine was ordered for my partner’s birthday, within the timelines advertised on the website therefore gave me confidence. The item arrived late, two days after my partner’s birthday therefore the excitement and fizz had gone. What’s worse is the communication, they take forever to respond, I’m yet to receive a note from my last email to them and their responses lack answers to the questions and concerns raised which again become frustrating. The UK Number is a waste of time, nobody answers nor returns the call, the answering machine message is automated and gives you no confidence that actually speaking to the right company. The distribution partners still state including today that is in transit and has been in transit since the 16th yet the item was delivered today… My advice would be the products are great once delivered. However add at least a week on the time they had advertise if this product is for a special occasion. Asked for their distribution partners and the tracking updates - I wouldn’t use these as a guide they are completely useless.