Can't return Coat
Received a coat from this company that looked NOTHING like the one advertised. The colour is different. The quality is appalling. It looks like a cheap reproduction of the one advertised It's not even lined! I can't get through to customer service. I've been trying since I got the coat 3 weeks ago. Awful, awful service. I see others have experienced the same. Anybody have a contact email address for Customer service as the links on their website don't work and there's no contact details on their website? I guess they don't want us returning their shoddy goods. Reply to Miniinthe box: Yes, I would’ve expected the returns process to be straightforward, but apparently not. The problem lies in actually requesting the return. For the past few weeks, the “Return” button wasn’t’ working, so I could get no farther. Now it’s working and I explain my issues, but when I get to the end of the form, with photo attached for clarification. and press on the “Submit” button, THAT’S not working. So my request has never gone through. It has not reached Customer service at all, because of an issue with your website. I haven't missed any emails, as none have come through. Update: I went back in again today to see if I could submit my complaint and got a notice to say that I've been reimbursed! Thank you MinInthebox. Much appreciated.