Delay in delivery, product not as described, still overall satisfied with experience.
Because I am getting married twice (civil ceremony then destination celebration), I ordered a dress on their site thinking it would be a cream color. It looked cream on the site. The dress looked stylish yet classy enough to wear for a civil ceremony without looking informal. After reading reviews online I got scared and look at my order status. The shipping status hadn't changed on my account for a week so I contacted customer service. They assured me everything would be okay, yadda yadda. Three weeks later I still hadn't received my product so I responded again. They responded and apologized to me. I wound up getting my dress about a week later. It wasn't a cream color (more blush), but I decided I would wear it to my bachelorette and bridal shower instead (I'm not a traditional bride so I don't have to wear white to these events). I got many many compliments on the dress during both times worn. Hoping to get a couple more wears out of it because I wouldn't consider it casual.