Unacceptable and unreasonable!
Just when I thought things couldn't get any worse, Smartbuyglasses did it again. Recall my last review. This is not the full story behind this gross mismanagement of my order by the customer service representative(s). It all started when I placed my order on 12/22/2018. I uploaded my prescription from Optical 88, the official partner of Smartbuyglasses, to my order. Afterwards, I received an email from a customer service representative informing me that the prescription form was incomplete and requesting that I email it to him. I sent him my form and asked why he said that form was incomplete when it was a complete and valid official form, which was used for my previous order without any problems. He then changed his story and replied that I did not upload my form and that was the reason why he requested me to email it to him. I replied to say that I did in fact upload the prescription during the order process. He then replied to say that the prescription was accepted and that the lenses would be processed once the frames were available. This is just part 1 of this harrowing experience. Then came part 2, the ordeal I described in my previous review, in which a second customer representative (different from the first) emailed me about canceling my order when I never even requested a cancellation. They appointed a third customer service representative to reply to me to apologize for the mistake and to inform me that my order would be processed and delivered in due time. But wait, that isn't the end. Enter Part 3 of the farce, which is truly bizarre. On 1/21/19, exactly 1 month after placing my order, I received an email from the third representative, claiming that my prescription form was invalid and again suggesting that I go to Optical 88 for an eye examination and email her a valid prescription. I replied immediately and attached the valid prescription from Optical 88 I had sent to the first representative and asking why it was not valid since it had been accepted to process my previous pair of glasses. Later that night, she replied to apologize for asking me to re-send my prescription and informed me that the lenses were being processed. To all potential customers, it is up to you to judge for yourselves if you think you should deal with this company. After my experience, I would advise that you save yourself the headache and frustration. The customer service representatives of Smartbuyglasses are absolutely incompetent and bungling. After repeated complaints from different customers, they have done nothing to improve their performance. If you read the reviews you will know that I am not the only one who has experienced this treatment before, there are others like me who have been subjected to the same annoying experience of being repeatedly asked to repeatedly email their prescription forms and being told that their forms aren't valid when they are perfectly fine. Even when my order was about to be shipped, the tracking number provided was not recognized for about 4 days by the Aramex website (invalid tracking number) Then on the 5th day, it became recognizable to Aramex and I was able to track the shipment. This is the final chapter. 2 days ago, the third customer representative sent me an email claiming that the shipping company had notified her that my order had already been delivered to my address. However, it was still with the shipping company. I input the tracking number of my shipment into the Aramex website the day after i received her email and saw that it was at their main office awaiting delivery. I sent a reply to inform her that I did not receive it. That evening the package was delivered to me. So you can see what I am talking about. Even the courier company they use apparently has issues.