A huge mistake, 4 year warranty means nothing
I purchased a LUBA AWD approx. 12 months ago. Upon receipt of the device, it failed to work. There were 2 issues. Warning messages for bearings being out of temperature range and also the RTK was not able to connect. I spent the next 6 months trying to get support from customer services. This was incredibly painful. Finally they agreed to repair the “brand new never used mower”. Thank you Mammotion. 2 weeks later the mower was returned, the bearing issue was resolved. However the RTK issue remains. Another 6 months on, I have not been able to close this issue. Mammotion is truly a terrible company, poor customer service, a product still in development, inadequate support. They are currently refusing to refund my money, hence I have now had to submit a section 75 through my credit card company. If you are considering a robot mower, please do not make the same mistake as me. Buy a Husqvarna, perhaps a little more expensive but you get 20 years of experience and a much more mature product Shame of you Mammotion, please refund my £3100. The mower has never worked and not made is further than the base station!