Customer service is non-existent- however delivery was real quick
I gotta be honest here and this is a genuine review. I've ordered a black large size anti-theft bag which caught my eye on instagram advertisement and ordered it straightaway 15th December 2018 without reading the reviews. The site said that processing and dispatching the order might take up to 7-20 working days depends where is the shipping address. I live in the UK. I thought that's ok and considered that is also around Christmas time so they bound to be inundated with orders. After 7 days I have not received any emails about dispatching so I sent an email querying about my order and got no reply, then a couple of days later I sent another one and another one a few days later which were also ignored and this is when I started to get worried. Luckily on the 27th December 2018 I received my bag which looks just as described on the pictures although it is not the best quality, but I really like it. I don't think it's the "large" size though, but it will do. So it took 12 days for them to process and deliver my order and withing these 12 days fell in 2 weekends plus Christmas and Boxing Day so considering that it was shipped from Hong-Kong or USA or from wherever outside UK the delivery was rather quick. Not sure if I want to order from them again as I might have been lucky this time, but I don't want a bad experience for next time and not to receive my order.