Product failure - Battery life
I’m not an athlete - just an everyday person who wanted to record things like steps, sleep, and heart rate. Up until October 2023, I only purchased and wore fitbits. Every 2-3 years, I would replace because I wanted to not because the wearable failed on me. When google purchased Fitbit and they took everything in a direction that didn’t feel good to me, I decided to find an alternative. People online and in real life raved about the Garmin brand. I purchased a Garmin Venu sq in late October 2023. I loved that like my previous Fitbits, I could go days on one charge. It stared out as 6 days until recharge needed. In June 2024, it dropped to 3 days and then in July, it dropped to 18-24 hours. When I reached out to customer service, because I was within the one year warranty, i was given the option of swapping mine out for a refurbished / recertified replacement. I took that option knowing that it legally would only carry me through to my one year warranty anniversary. I placed a deposit of $220 down and it was sent within a week. My rating here reflects a combination of factors. 1. This product which I spent more on than any of my previous wearables, started failing me at month 8. That’s just not a good product. 2. The replacement included within the warranty is only valid until my anniversary date instead of 90 days. 3. The Garmin app is on my iPhone is not at all intuitive. 4. The Venu SQ wearable onscreen menu options and various selection options are not at all user friendly. I do not have any faith in the replacement lasting more than a few months. I’m fortunate enough that the holidays are coming up soon and I can take advantage of sales for a different brand of wearable - I won’t be coming back to garmin.