Terrible Business from the get-go
Update as of 01/08/2019 only after the online review did dresslilly correct their error and provide me with a full refund. Thank you. Terrible Business from the get-go. I had read other online reviews after I had purchased and heard from friends that this company was terrible to deal with. Was looking for a dress to wear Christmas Eve. Paid an extra 10.00 for expedited shipping (the dress itself was 19 and change) which guaranteed delivery 4 business days, my total came to around 30.00. Placed the order on 12/10/18, did not receive until 12/23/18. missed the opportunity to wear this to a party I wanted so I had to go to Kohl's (which was fine because I placed the order online, it was ready in an hours and much better pricing and quality.) Meanwhile, I had been messaging the Support staff with Dresslilly who offered no support at all. They kept giving me excuse upon excuse why I had not received yet refused to refund my expedited shipping costs. they told me there wasn't anyway that they could even TRACK MY ITEM. well what do you think happened as soon as I asked for a supervisor? Got an update stating I would receive in 2 days. coincidence? I don't think so. THEN after all that, the dress comes, and too small and see through, despite me legitimately measuring myself and following the supposed sizing chart to the T. and I was given a hard time about even returning to begin with!!!! so of course I want a return.. well then I was told that I would only get half my money back, BEACAUSE THEY ARE CHARGING ME 5.99 TO SHIP IT BACK!!! what even is that all about. Math doesn't add up. I pay 9.99 for expedited shipping, dress costs 19 and change and yet, they "are not allowed to refund the shipping" AND CHARGING ME TO SHIP BACK?!?! so 30 dollars spent and I am getting back a whopping 13.82. AMAZING. guaranteed I will NEVER do business again with these people. Poorest customer service experience ever!