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Nicole Roupp

美国

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Samsung

Samsung Galaxy S26

I purchased a brand new Samsung Galaxy S26 phone about 3 months ago. The battery started to swell and was pushing the back off the phone. I tried to take it back to my phone carrier but because it was after their return, I had to deal directly with Samsung. I sent my phone in for repair and I then got a notification that they review of my phone was done and the cost would be $605! This was not covered by the warranty because somehow, they said the phone had gotten liquid in it which made the battery swell. So if I wanted to get my phone back, I had to pay $605 to repair a phone that I purchased for $900, so this phone is now costing me approximately $1,500 for a phone that is only worth $900. I tried to get them to review the phone again, but they said it was a final review and would do not more, my choices were to decline service or pay $605. The phone is too new so I couldn't purchase the replacement parts needed to get the repairs done elsewhere for cheaper. This is an absolute scam, I'm sure they decline warranties on almost any product that is returned to them.

2026-07-08