Caring agent saves the day.
After a mess at DFW because every flight leaving was delayed-delayed then canceled, waiting 2 hours in line at customer service for AA because they said Re-book via the web then see them at the counter where my rebook was canceled :( I went to another airlines booked then was told to go to the customer service for UA they couldn't get me on a flight until late the following day. Then my son-in-law found a flight on SW to Boise where they could pick me up and we could continue the drive to Biloxi MS. While speaking to Amber Gilbert that flight was full it didn't look good so we disconnected a few minutes later she called me with one seat left on Delta. Amber Gilbert went the extra male to make sure I arrived in Boise about 45 minutes ahead of my daughter and son in-law. I can not say enough nice things about how she understood my situation. On top of that I have not flown Delta since the 80's WOW what a great experience.