Shockingly bad customer service
Sadly there is an old saying that you can only know how good a company is when you test their post-sales service. Well, sadly, I have now had the opportunity to test OnLogic post-sales service and, well, to say I am NOT impressed would be being very polite. First, they sent me a device with a faulty hot-swap SATA port. Support operates at a lethargic pace, they send you an email, you reply, then you don't receive a reply for days. It took at lot, far too much, chasing of OnLogic to get an RMA to return the unit for repair. Second, they sent a delivery to me by UPS. UPS kept on re-scheduling the delivery, which was strange because I received many other UPS deliveries the same week, only the OnLogic delivery had problems. Then UPS lied and claimed "security access issues" for being unable to deliver. This is a lie becuse the UPS driver delivers to me almost every day. I have raised this with OnLogic but they don't care.