Qidi X Max 3 Nightmare
I have had problems with this printer from the start. I contacted Qidi Support and spent an entire week troubleshooting, which was a very poor experience. First, I had to unplug and reseat a USB cable on the motherboard. Then, I had to replace the entire hotend because it wasn't functioning correctly. At one point, for no apparent reason before calibration, the hotend forced itself into the PEI plate, leaving several deep scratches. While Qidi replied daily to offer help, they refused to accept a return or provide a refund despite several requests. Instead, they simply sent a new hotend and a replacement plate. As an IT administrator, my experience told me these early failures were signs of future trouble. I was right. Two months after purchase, the printer failed again, stopping mid-print. I have tried several troubleshooting steps to no avail. I will definitely not buy from Qidi again. I expected a replacement or a refund for a faulty unit, but instead, I am stuck with a non-functional printer. I am moving to a different brand because Qidi’s support and return policy are not up to standard. I didn't even bother contacting them for this latest issue because I am tired of wasting time on this machine. Update[09/02/2026] Response to QIDI's reply: Thank you for the response. As previously stated, I am an IT professional and have already performed extensive troubleshooting that has led to the conclusion that this specific unit is faulty beyond simple parts replacement. I have already spent more than a week of my time acting as a repair technician for a brand-new machine. I am not interested in receiving more replacement parts or spending more hours on troubleshooting. My only acceptable resolution at this stage is a full return and refund of the purchase price. Please let me know if you are prepared to provide a return shipping label, or if your policy still refuses refunds for defective units.