If I could give 0 stars
If I could give 0 stars, I would. My order took 10 days to arrive and came in three separate deliveries. When the items finally arrived, the quality was extremely poor and nothing like expected. Trying to arrange a return was just as frustrating. It took around 5 days to get anywhere, despite repeatedly stating that I wanted to return all items for a full refund. Instead, I kept being offered discounts rather than proper help, it felt like deliberate stalling tactics. I was dealing with someone called Fidelia Lan via email, and responses would always arrive very early in the morning, meaning any reply from me resulted in waiting another full day for further correspondence. I eventually sent the parcel back via Royal Mail to an Amazon return address provided by the company, only for delivery to be refused. Royal Mail are now having to attempt delivery again. From placing the order on 03/05 to still trying to complete a simple return, the whole experience has been an absolute nightmare. Poor communication, delayed deliveries, difficult returns, poor-quality clothing, and terrible customer service throughout. Do not buy from this company, a complete waste of time and money.