Make this make sense of the cents
Today at 11:38 AM I ordered about $40 worth of groceries to be delivered 5:00-6:00 PM. At 8:00 PM I called to find out why I had not received my groceries or even a sms stating the status of my order. It took about 20 minutes for dispatch to reach the driver. I was told this delivery issue was a problem with dispatch. Passing the buck and pointing the finger at another dept makes no sense since they are all a part of the Kroger dollar. If one looks bad, you all look bad. Especially when you start passing the buck. I was told they were going to put my order on the end of delivery which would be 11:00 PM to midnight. I told them to deliver in the morning. They cannot do that. The order would need to be canceled and reordered. My funds would be in authorization for about 3 days before it would be returned to my bank/debit card. The CSR is providing me with a $15 credit. This is a very ineffective process that Kroger has in place. It must meet their objectives, or this would not be happening to their customers waiting for grocery delivery. I need to rethink where I shop. I was just starting to order groceries at Amazon and was using a refund credit of $42 to purchase $37 in groceries. Amazon places a $57 hold on my credit card on file for this $37 worth of groceries being paid for with an Amazon gift card. The Amazon CSR told me the $57 hold was for my protection. Somebody, make this make sense.