AIR ASIA now uses Kiwi for bookings and I'm not happy
Apparantly air asia has teemed with kiwi to do all there bookings. I tried 3 different air asia sites and they all say bookings powered by Kiwi. I am not happy. I thought I was booking with Air Asia directly. Looked like their website airasia,com. So I booked, smoothly, and paid smoothly. I got my e ticket. Next day I get email that they could not book two of my seat requests and would refund. I have 4 flights. They did not tell me which flights were affected. Gave no good reason. Did not suggest how I could add later or what to do. My e ticket was not yet updated. There seem to be three different air asia booking sites. On two of them my bookings did not show under my bookings-freaked me out. Other site I found my bookings. Tried to see about seats and they showed that my seats were all booked and I could not see anything to change them. Customer service is a joke. Its a bot and every inquiry made I got " interface with card or cancel" I have no idea what that means, so I could not even talk to %^*(^ bot. I booked and paid for those seats because they offer more leg room, I am a senior. I can't call them because I cannot hear well. I'll just have to take what I get at airport. Thank god they are only 1 hour flights. I have traveled on Air Asia many times and no problems, fair price. I have not for 3 years and I find that you have to use Kiwi, and also the reasonable prices are not so reasonable now. (even without all the extras they try to add on). In future I will seriously look at other airline options. Date of experience: March 02, 2023