No delivery, no help
The item I ordered in September 2018 still hasn't been delivered by now (January 2019). Track & trace shows the package being stuck somewhere in the airport of destination, but I haven't received any requests for follow up actions on my part... only radio silence. When I contacted customer service, they required me to provide a 'proof of non-delivery' instead of working things out with the delivery service directly and refunding me my money. I doubt I'll get this proof from the local post office, because as far as I can see in the tracking information, this package never reached them. I wouldn't recommend ordering anything from Newfrog unless you just want to get rid of some money you have lying around.