Disappointed with DJI Battery Quality and Customer Support
I’m extremely disappointed with my recent experience regarding a battery for my DJI Mini 4K drone. I purchased the drone around a year ago and have three batteries in total. This specific battery has only been used approximately four times, as I rotate between all three. Despite such light use, it has completely failed and will no longer charge or power on. I contacted DJI support via X (Twitter) and went through their requested troubleshooting process, including providing test videos. After reviewing everything, they confirmed that the battery has completely failed and is not repairable. However, instead of offering any goodwill gesture, partial support, or discount toward a replacement, I was simply told I would need to purchase a new battery at full price. For a premium brand like DJI, I expected better product longevity and stronger customer care. A battery used only a handful of times should not completely die within a year, especially when properly stored and maintained. The lack of any goodwill support, despite clear confirmation that the product failed, is disappointing. I understand warranties have limits, but when a lightly used battery becomes unusable so quickly, I would expect some effort to retain customer trust. At this price point, both product reliability and after-sales service should reflect the brand’s reputation. Unfortunately, in this case, they didn’t. Edited: I’ve added the information you’ve asked for. 23.02.26