if you have food allergies they’ll kill you. Delayed bag and 0 assistance
Food is really disgusting and staff has no respect for passengers. I asked wether the meal served had ingredients I am allergic to, and the reply was “we don’t know, just try it”. I am goddamn allergic, how can I try something and have a reaction on a 14 hours flight! Tried to ask for something different and the answer was just: no, we don’t have anything else. Once in China, my luggage arrived 4 days later and I was left without assistance and clothes in the northern Chinese winter. I was told no information about the whereabouts of my bag, despite calling them many times every day. In the end, they sent my bag to an airport near where I was staying in China, and had to go to the airport at my own expense to pick up my bag. Asking for compensation for this is nearly impossible, as they do not provide means of communicating to them and never pick up at any hotline.