Shoddy goods, appalling customer service
Update: Customer service got in touch after this review and sent me a replacement pair of clack trousers, at no cost, which I am very happy with. Like many people I was a bit sceptical about this supplier but I saw a pair of black trousers I liked so I went ahead and ordered them. They were better than I expected, and arrived quickly, so much so that I ordered three more pairs of the same exact trousers, another black one and two other colours. Again they arrived quickly, and I was delighted. The black pair was in a slightly different fabric from the first pair, which was unexpected and strange since they were supposed to be identical, but I didn’t think it mattered. I put them on - fit was identical - but after less than an hour the seams had started to unravel irreparably. The edges were sown edge to edge, without even a millimetre of fold over, so the threads were actually pulling apart. Absolutely shocking. I contacted customer service who said I would have to send them back to China at my own expense if I wanted a refund. Alternatively I can keep the goods “to avoid the hassle” and accept a 4$ refund. For a pair of trousers that cost 19$. That are so badly made, in a completely different fabric from the first one they sent, that they literally fall apart within an hour. Absolutely shocking rip-off. Absolutely shocking customer service. No apology for what is clearly a problem on their supply side. I will not be shopping with them again.