Key was wrongly named Steam Key
Key was wrongly named Steam Key, when in fact it was a XBox/Win key. I received a refund after a few days, but needed to spend 2 days with their support first. Edit - Response to comment: I did contact you the day before we chatted, however there was no live support available at that time (8.30 pm), so I wrote an email via the contact form. There was no response to that, thus I tried the live support again, this time successfully. Update 2: I used the contact form on your homepage.