I dont know why the reviews are so low…
I dont know why the reviews are so low for this website. I generally buy my products with the '.co.uk' website because the delivery is much faster but the '.com' website is where I always have to send my drone in for repair which I have had to use this service on multiple occasions for different types of dji product, neo and avata 2. I am very satisfied with the customer service team as they always take the time out to help me and answer my questions in any way they possibly can. Ive personally never seen any issues with the repair and replacement service they provide, actually, I have always been satisfied with the service they provide and the absolute quick turn around. From the moment I send me drone I generally receive it around 7 days, maximum 10 days, including weekends. The customer service that I have received from this company as always been top notch and ive never had any issues getting me queries answered or my returned products. They have on multiple occasions waived the fee of the service, maybe because of how many products I have or how often I have to use the service as im still learning manual mode on the avata 2 but the fact is, they dont have too, yet they do. Which I really really appreciate so I am taking the time out to write this long amazing review that they definitely deserve. Even though in the near future I will move onto building my own fpv drone as I want a faster drone, I will never let go of my avata 2 just because of the customer service I have received. I am and always will be a long lasting loyal customer to dji because of the absolute kind service I have felt and received since being a dji customer. I literally have no negative things to say about dji other than 1 flaw with the avata 2 and whoever has used an avata 2 knows exactly what I mean by this. But like I mentioned many times, I will continue to be a loyal customer just because of the amazing service I receive. I have had 2xdji neo which I gifted to friends and family as I moved onto handling the avata 2 properly, and I have 2x avata 2. This is just because I dont like to cut my flying sessions short incase I break one when I am out flying. Ultimately, I believe these reviews are unfair but of course everyone clearly feels different but I just cant understand why it has this many low reviews because I am not talking about my experience based on 1 or 2 instances, atleast 20 times involving all my products. Thank you DJI for being so kind and providing such a great service.