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Jasmine M

美国

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Your Tea

Let me start off by saying that I LOVE…

Let me start off by saying that I LOVE YOUR TEA and it breaks my heart to write this review. I recently bought their 28 day pack with inulin. I got my tea pack but the inulin is shipping from MORACCO. I ordered on Jan 15 and its now Feb 15. I have been in contact with their customer service and they were unhelpful. They kept telling me to look at the tracking number (which did not say anything about the package until today-where it finally reached France). NOW, they are telling me to CALL THE FRENCH POSTAL SERVICE to find out where my package is. NO Yourtea I will not be spending more money calling INTERNATIONAL. You guys should be doing that since you did not DISCLOSE that info on your website. Otherwise, I would've ordered my inulin from Amazon for half the price. I asked for a refund since its been over a month. They completely ignore the request-as if I didn't even write it. I've been with you guys since 2013. You just lost a loyal customer.

2019-02-15有帮助 1