Dreadful customer service
Dreadful customer service - apparently having a faulty item with all of the original packaging and batch codes isn't enough evidence of having bought a FAULTY product. Because they have decided that consumer protection only applies if you can show where you bought it. Not my first poor customer experience here, shouldn't have been surprised. Waited 3 weeks for no help. Looking at the other reviews I am not alone. Glad the folks at the top are taking a "not my problem" attitude to quality and customer service.