英国
Today I have news from my payment provider informing me that I have been successful in my case against Holapick. I have received a full refund for the total of my order. However Holapick have ignored and have not reimbursed me for the postage costs. If the items had been as described there would have been no need for me to return them. I will continue to press them for that cost. GOOD LUCK to all buyers.
Same old story today from Holapick. Saying that their resolution team is dealing with my situation but they are refusing to give me details on how to contact that team. Also refuse to further engage while PayPal are involved. If this happened in UK the problem would be resolved straight away.
Hi this is my latest experience with Holapick. I receive and respond to their emails daily. I didnt receive one item from my order of five. After much debate I returned the four items and forwarded them proof of return and have not even received a refund for the missing garment they informed me that they couldn't obtain it. Latest excuse, as I paid with PayPal they cannot refund my cash as I have an ongoing case with them. They have decided that once I close my case with PayPal they will then consider refunding me. They also say that I have to inform their resolution team as they are now involved. Despite me asking several times how to contact the team they have not given me names etc., to contact them. So we have a stalemate currently. Be warned DO NOT WASTE YOUR HARD END CASH with this company
Again I have to make buyers beware of this company. The email I received today is informing me that for any further assistance with my case with them, I have to contact the resolution team. As I have previously stated they refuse to forward me any details to make contact with the resolution team, therefore I have had no cooperation from Holapick. The items have allready been returned by Royal Mail as a special delivery and they have not yet refunded me the money for an 5th item that was part of my order. They have confirmed that they can longer obtain this item so it is reasonable to expect an immediate refund to me. However they will not do this unless I close the open case that is being investigated. No doubt I will be writing further reviews unfortunately.
Just to inform others on my latest experience with Holapick.They have emailed me today saying that I have to contact the Resolution Team about my issues with them in the past few days but have not given me the contact details to do so. I was ignored on this point and informed that if I had any issues with my order they would only be to happy to help. It's quite ludicrous that they are refusing to refund the whole order, despite me returning it by special delivery and they make a comment that they would be happy to help if I have any issues. Before anyone does business with this company, be prepared for wrong sized, cheap quality fabric and poorly manufactured garments. GOOD LUCK if you have issues with this company
I have received a message fro Holapick again asking that I send photographs of the items I am dissatisfied with. They have ignored the previous emails with photographs of the items despite me forwarding them on three occasions I returned the items yesterday at a cost to me. Again I say BEWARE
To write my review I have to give one star which is not an accurate opinion because they should have no stars. However I have written two previous reviews and I feel I should inform prospective buyers that I have had to take action from my payment provider to issue a dispute to get a full refund for the really poor service and goods from this company. So BEWARE PLEASE if considering buying goods from this company
I have to add to my previous review of Holapick. They are making it extremely difficult to return the goods I received. I informed them of the poor quality of the goods especially the material and finish of them. They responded by saying that I have to send them photographs of the items on hangers before they will even consider taking my complaint further. Of course I responded that if I feel the quality is poor then if they're not happy with that statement then they have a problem.So please beware when buying from this company
One of my items was missing. I waited 3 weeks for delivery and had to contact the company twice and requested that I be patient. Cheap material looks like the clothes were thrown together. There was no shape either. The items were not as described and very poorly finished No chance I would buy anything from this site I wouldnt take the stuff free of charge