Poor customer service.
I subscribed to static IP and they give secureNet free for 6 months, when 6 months up, I terminated SecureNet and never expect the termination caused my static IP that I have used for 6 moths suddenly changed. It disrupted my server which is connected to factory production. Please do not subscribe to SecureNet with static IP if you have no intention to continue after the free trial. I have negative balance in my invoice for many months, and they didn't use it to offset the bill until I made noise, and they said they will do it on next invoice. I asked billing dept why? No answer for this. When I want to change my payment mode from annual to monthly, they said I can't base on their terms and conditions. I made a complaint in their community forum, and they suspended my account even though I have presented the factual events. This company is really very bad. Never switch to ViewQwest if not you will regret along the way 100%!