Efficient with claims
We often purchase our travel insurance with FWD but we've never made any claims on all previous occasions until our recent trip to Europe. We were caught in flight cancellations & delays as a result of airport closure in Dublin due to security threat as well as cyber attack in parts of Europe. Upon our return, we submitted all relevant documents to FWD claiming for hotel stay & delayed arrival of baggage. Within days, our claims were approved and the money was deposited the following day. It was easy dealing with the company and they were efficient in processing our claims. We were happy with the service. Will purchase from them again.