Good Luck getting your refund
I realized when I received my Boox that it wasn't what I thought it would be and didn't want to keep it as I would never use it - I wanted a refund. Good Luck getting your refund. I am still waiting on mine. I assume it should come any day - yet, who knows? In order to even request a refund, I had to go through a lengthy process of taking pictures of the product and pictures of the product in the box before mailing and then a picture of the outside of the box before mailing. After I mailed it, I had to email these pictures - yes, the inside and outside of the box with shipping label. I had to email these to let them know I was returning the product. Make sure you know what you're getting into when you buy from them.