Their platform is buggy and slow
Their platform is buggy and slow, I hate to write negative comment because I hate encountering issue that I cannot tolerate. Just few days ago, I've update a new IP on the DNS. I wasn't functioning, I wondered why I refresh the page few hours later and notice the IP hasn't update. Okay, I update again once. Refresh the page and confirm the new IP is updated, on their platform, their page, it's showing my new IP there. I waited almost a day, found it fishy because the IP remain the same when I ping it. I mailed the customer service support to aid me, back and forth the message are short. Which are common answers like, "do you really", "are you sure", "please wait while I transfer", "you cannot do this", "hold on let me check the issue". They have a live chat box in their platform but believe me. It is only a chat box. One thing even frustrated me was, one of their support member actually, "Please wait while I transfer this ticket to...", and the ticket ended up transferring back to himself! The case solve only after I open a ticket in the .com website. One simple issue that require a click of "update" now takes over 5 days and 10+ mails to solve. I wouldn't want to contact them if their platform did not update my DNS. I found I wasn't the only person here complaining about their CS. They are almost awesome to receive 8 feedback in 6 days time. Update: I believe the customer service are outsourced, they know very little about the technical stuff.