Impossible to get in touch, deteriorating services
They have removed all contact methods, phone or live chat and the only very inconvenient and time consuming way to get in touch is via submitting tickets. The clubs cannot answer or handle any membership related requests so you're basically left alone with any issues, especially more urgent ones. Red labels are getting busy and worn and messy, far from what they were initially advertised and sold as. Also, most of the staff are unhelpful and self-centered, not very customer service oriented.