No quality control, no customer service.
Ordered a Freebook and touchscreen does not work. Proved it with videos but "customer service" stalls asking for reinstalls etc which did not solve anything. Then they expect me to send on my own cost the laptop back without any guarantees of refund or substitution. Their products are generally well spec'ed but quality control is lacking and customer service absent. So, be prepared to throw your money away in case anything goes wrong. Reply to CHUWI 's reply. It is exactly that customer service department that isn't doing anything and is stalling the process! They already have my order number, the serial number of the laptop, everything! Nobody has offered a full refund or a replacement though!