Had to call twice to get satisfaction
I ordered a set of three kitchen rugs, which were in stock. The money was withdrawn the same day. After not hearing from anyone at Rugpal for 3 weeks, I called to find out what happened to my order. The next day I had a shipping notice. When my carpet finally arrived, there was only one. Not the 3 that were ordered. I found the carpets somewhere else online for the same price so I decided to return this carpet. I didn’t want to pay the price for 3 and only get one. Misleading advertising. I followed the instructions and returned the item. I never heard anything else from the company. After waiting for 3 weeks again after the carpet was delivered back to Rugpal, I decided to call. Amazingly I was told that they would process my refund. I did get the refund but it’s the fact that I had to call them to get my carpet even though they pulled my money right away and I had to call to get movement on the refund. Too many other businesses on the internet to deal with Rugpal again.