Good, but could be better
The initial process was smooth, but during the closing process, somehow my escrow payment ended up with Churchill instead of my insurance provider, which resulted in an overdue insurance payment being sent to me, which I then paid out of pocket. When I called Churchill, they were able to get it figured out and send my money back to me, but the letter associated with the check said something along the lines of "in our final close-out review, we found this extra money," with no acknowledgement that I had to call them, they didn't proctor up that money without me flagging it. Also, it felt like they sold our mortgage so quickly that there was confusion with fifth third regarding the first mortgage payment. Otherwise, the people at Churchill were friendly, and really felt like a personalized experience.