Outdated Website; Rude Employees; No Answered Calls
I ordered a camera from these people 8 days ago. I've checked every day and the order says "processing." So then, I get an automated e-mail asking me if I got my equipment. (How can I when I was never given a tracking number???) So I call the 888 number on their website. No one answers at ANY of the options except for the actual store in NYC. (I suppose the other two lines or for internet/international orders and whatnot.) I get transferred around 3 times - interrupted non-stop with the rude New York attitudes - and then finally a guy tells me the camera has been discontinued and offers me a more expensive camera, but not for the same price. Why on earth do they have discontinued equipment on their website??? If they do, why not offer to make it right??? The camera that they were going to replace it with was only $100 difference. That - combined with the fact that I had to CALL IN to find out my order WAS NEVER COMING TO ME is enough to give me that credit. Dude then goes on to tell me (of course, via interruption) that my cc was never charged. I have no way to know this because I took out a one-time Affirm loan and they in turn gave me a one-time-use cc that was active for 24 hours. I don't know if the thing has been used or not - so now I have to call Affirm, see if the card has been charged, get the transaction reversed if it has been and ALL THIS because these people have an outdated website that they refuse to update or shut up long enough to allow the customer to get the whole story out. There was no apology or anything. I could either spend more money or *click* the conversation is over. I should've known better. These guys were selling the camera BRAND NEW for a few bucks less than someone selling it USED. I read the reviews on these folks before I purchased and got rave reviews, but clearly these people are fakes because the only thing they do fast is place your order and charge you and give you an order number. After that, it's up to you to contact them and find out what the issue is. ONE E-MAIL could've fixed this.