Not the most trustworthy
EDIT: After writing this review, Ben reached out to rectify this. I’ve bought a handful of bottles from Ben in the past. He’s reliable via email and he does have great prices, however I recently bought a 98 Giacosa Riserva (not a cheap bottle at all) and was very disappointed upon opening to find that it was heat damage. When I told Ben, he said it must’ve been a “so so bottle.” I understand that’s the gamble with old cellar sourced wines, however given the utter lack of sympathy, I can’t trust that the cellars Ben acquires are reliable. It wasn’t just a “so so bottle.” It was undrinkable. For close to $400 (and that’s just one bottle in my order!) I would’ve expected more than just sympathy.