Buyers remorse - short lived functionality
The bike was great when I purchased it. I really enjoyed the rhythm game and was exercising more often. 1.5 years after purchasing the bike, the pedals stopped registering. The screen turns on, but it doesn’t recognize that I’m pedaling. Customer service has been a nightmare. I’m required to take several videos to prove whatever I tell them, and go back and forth via email. Each response takes days at a time. They sent me a new cord, which I installed, and it didn’t fix the problem. Now I have to take more videos to prove that it didn’t work. I’ve been going back and forth with them since December and still have a useless bike. At this point I have major buyers remorse and I wish I could just return it. I wouldn’t have spent this much money on this bike and the monthly subscription if I knew it would only last 1.5 years. There’s plenty of people online who say they’ve had similar experiences. Buyer beware.