As a returning hobbyist to Games…
As a returning hobbyist to Games Workshop, (Last year I felt it was time to do a review as it's been bad experience after bad experience this is just a small insight in to his bad it has been) I was initially impressed by the exceptional service at the physical stores. However, my online and customer service experience has left much to be desired. I started by ordering the "Cadia Stands" box, which was listed as available online. After waiting two weeks with no delivery, I discovered at the store that it was no longer in print—an issue I only managed to resolve by showing a screenshot from the GW website. Unfortunately, the customer service I received during this ordeal was shambolic; no apologies or solutions were offered until I provided proof of the product’s supposed availability. When I finally received the rule book three weeks later, it was nearly immediately outdated by a new FAQ release, rendering it unusable. This has been a frustrating pattern: insufficient play-testing seems to lead to continuous product updates, which feels unfair to consumers expected to constantly buy new editions. I had plans to start a Stormcast army, but given how quickly the game's components become obsolete, I’m glad I hesitated. Similar issues have affected other lines, such as the Beastmen, indicating a trend of rapid obsolescence that doesn’t respect customer investment. Looking at alternatives, I found that companies like Wargames Atlantic offer competitive and affordable options, such as their "Bulldogs" which are significantly cheaper than GW’s offerings. Additionally, the rise of 3-D printing presents a promising alternative, offering cheaper and customizable options. In conclusion, while the in-store staff at Games Workshop are commendable, the overall pricing and product strategy are pushing me towards more sustainable and affordable alternatives. I hope GW can address these issues soon, as the hobby is dear to many, but the current approach feels neither fair nor sustainable. **Rating: 1/5*