How to sue them ? Can't contact them
I would like to complain about what happened to me march the 8th /flight number MU548 / Bangkok Shanghai/ China eastern airlines counter in BKK. The girl working in the counter asked for a ticket back from seoul, i showed her one from seoul to Bali ( I'am traveling asia with my BF and he is korean thats why i go to seoul often). She said my ticket from seoul to Bali was canceled and i need a new one. She called her boss ( A very skinny lady with short hair). She asked me to buy a new ticket out of seoul immediately i said it's not possible now and she asked me to show her 500 dollars to let me check-in and take the flight. I showed her my bank account on the app she said no she wants cash. I don't understand how its possible to ask things like that as i know its the immigration business not hers. I use to work for amadeus as a trainer and i did train people like her. All i know is she has no right to stop people board-in. The worst is her violent behavior and she even yelled on my face in font of everyone. So because of her I wasn’t able to take the flight. It was a forced no-show. And I bought a new one with air asia for almost 350 dollars and I even changed the airport to go to DMK. I contacted them but they said no complaint by email or the phone and they asked me to send a regular mail. !!!!!!!!