Nuvio Home product purchase
I made a purchase, during check out I missed the applied membership subscription, my bad. However this is where things go wrong. First I purchased what was advertised as self adjusting glasses, when they arrived they were nothing more than reader glasses you can buy for 10.00 at any retail store. Second they were not the color selected. Third very cheaply construction material, and finally I opted for the carrying case, this was nothing more than .05 cents worth of blown plastic. Well I was skeptical to begin with as to what I was getting but figured let's see. I was not surprised upon arrival to my expectation and did not even plan to ask for a refund. Here is where it got sketcher. I Reached out to customer service to cancel subscription, once I realized I was to be charged 49.99 for a subscription each month. They acknowledged cancelation and said no charges would post and my access was terminated upon cancellation. I figured great that was simple. Two days later here comes the charge 49.99 for the subscription, that I cancelled. Re-contacted CS they informed me that I signed up for it however they would gladly give me a 50% discount refund on subscription due to them incurring costs. I asked for a list of cost they incurred during the process and it would be more appropriate for a 75% discount taking into account the time the subscription was active and I did not take advantage of the subscription during that time. Well I was told that was their final offer, like I was negotiating some sort of deal and I was getting some sort of benefit out if this. I figured I better accept it or risk getting nothing back. I accepted with a dissatisfying statement ensuring I would not use them again for any purchases and that I would contact corporate with further concerns. I truly expected this to go nearly exactly as it did, however what I wanted to make clear is what they practice is theft, under the law service rendered that are not recovered is a loss, and services purchased and not received is also a loss and doing this intentionally to customers they are in fact stealing your money by selling you a refund at a discounted rate. You go to any store and you get a full refund, with very few limitations such as a restocking fee, makes sense, but where does it make sense to charge a customer 50% to cancel an unused subscription with no service received. THEFT is all it boils down too. I would like Nuvio to make this right, however I would bet they don't, which will confirm my statement. If they do I will gladly change my review to satisfied and 5 stars for customer service, merchandise would still be rated as low quality but to me customer service is where it is at. Customers return with a good experience regardless of what happened, poor customer care results in loss of customers. To be continued and customer service please feel free to contact me, you have my contact information.