Ordered a pack of 10 40cm 0.8mm 2 pin…
Ordered a pack of 10 40cm 0.8mm 2 pin black connecting cables via the Kyglaring website. Order came but, only one cable was in the packet! I have been trying to get the other 9 for weeks now but just keep being passed around to try and request the missing items. I've tried Kyglaring itself through service@kylgaring and the email bounced straight back. Then I tried support@kylgaring to be told 'friend' I need to order the missing items through our shopify page. Apparently there is a customer service option on that page!!!! I've tried literally every link on the page and none take me to customer service!!!! One took me to a chat option. Chat I did but, no response - even through email as indicated on the chat site!! All I got was a 'special link' for resend costing me $0.10. What the heck - I have to pay extra just to get the products I've ordered and paid for!!!!!! Is there anyone out there who can actually respond to a request to provide my missing items as you have taken my money but not provided my items!!! Absolutely disgusting customer service!!!! Please, either refund my money or, provide the missing items asap or I will be taking this matter further! Angry and frustrated doesn't even cover it! Almost a month later and this is still not resolved! I'm now being told my parcel was undeliverable but, the tracking number I have, to check on Royal Mail is showing as not being recognised. I have not received any notification from Royal Mail that they have tried to deliver the package - they always leave a card to say they have tried to deliver and a contact number to request re-delivery - NOTHING! As I live in a block of flats - it would be very unusual for no-one to let them through at the main entrance door. Extremely frustrated with this whole experience. First order was fine. Second order - missing products then, nothing but being sent from one contact to another to try and get what I've paid for, with one excuse after another! I no longer want this product and have requested a full refund. I will NOT be using this company again.