Start taking claims of customers of Mr. Han Travel seriously
I'm sorry to say this but I'm still so shocked about our Transfer from Cameron Highlands to Kuala Besut (Malaysia) and Perhentian Islands with "rustic borneo"s travel partner (Mr. Han) that it is really hard for me to find words. Me and my girlfriend feel paniced on this transfer more than once. I knew that this would be a group transfer which was absolutely ok for us as we did group transfers in several countries on our trips to cambodia, vietnam, thailand, china, costa rica, kuba, etc. just to name a few. But all of them were more relaxing and safe than this hell-ride. It was exhausting and extremely dangerous and as we paid a lot for this transfer to "rustic borneo" I really cannot accept this outcome. What was horrible (summarized): - Whole Transfer consisted of 2 Trips (by Bus), 1 very long stay, and 1 dangerous ferry ride (by Speedboat) (~8 hours in total) - 1st Trip was 3 hour ride by a driver that just drove crazy aggressive, always with one hand of course and very harsh and unfriendly in any kind of communication (he just hit me once when I accidently put my feet on the seat just to get in the right position for seating as the seats in this bus were really destructed). - Then we had a "bus change" at some kind of a car stop or bus station. 1,5 hours we stayed there. One and a half!!! After this time, we were meant to be driven to Besut for another 3 hours. Shortly before finally leaving this place everyone waiting there realized: "They [Mr. Han's Agency] don't have enough Buses for us". - So we (~26-28 travellers) were put into 2 buses (with ~12 seats each bus) and another ridiculous drive began with aggressive driving, no safety and no room for relax in this bus. For 3,5 hours. It was horrible. Again. - After we luckily made it without accident to Besut, the last but biggest madness began: They knew about the amount of travellers coming to Besut for the ferry to Perhentian Islands hours or even days before. But all they managed to organize (looking at you Mr. Han again) was 2 speed boat ferrys with maximum allowance of "12 people" as the sign on the boat said. Well no problem for Mr Han (and therefore also Rustic Borneo) it seems: We were put on these boats with no live-wests and crossed the ocean to reach the islands. And please, Rustic Borneo, don't tell me that you can't do anything about the quality level of execution by your partner "Mr. Han Travel". After we survived this trip I did some research and since years (!!) so many people claim that this travel agency is hell. Why are you still having this agency as your favorite transfer partner for this route? I still can't believe that I paid so much for this madness.