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Bill S

美国

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VideoProc Converter AI

I have used this app for a while

Updated my review. Both apps have now been updated to address the problem. Both work great now. Thanks to the developers for addressing the problem. Now 5 stars. --------- I have used this app for a while. I have a 3 computer license. I use on both an AMD and Intel platform. They recently released version 7 for AI. On my AMD system the install app that verifies hardware acceleration crashes and no indication it is installed. Intel seems good. I have sent Windows crash logs, app name (amdcheck.exe) and screenshots. I installed version 6 prior to AI and it installs correctly. Not much action done to verify or correct. If you have an AMD system you may want to verify before purchasing. Otherwise good app. Note their WinXVideo AI app uses same verification and also crashes. Reply to VideoProc Team's reply Data sent as requested. Also note no error appears during installation so it appears to install correctly. The crash error appears on Windows Reliability history and VideoProc and WinX settings showing hardware acceleration. I would guess many don't realize they may have a problem. The crash can also be forced by going to settings->hardware acceleration->option->recheck. Look in control panel review reliability history.

2024-09-05