Professional Customer Support
I was excited to get my P4P+ back in the air. I followed the set up steps which was pretty easy but much to my dismay the built in tablet on the DJI Phantom 4 Pro+ just couldn't run their preinstalled DJI Go App. The app launched properly and connected to the drone but every time you pushed "Go Fly" a pop up opened that said "Unfortunately, DJI Go has stopped working" it would then close and relaunch. I tried rebooting 10 times, then contacted DJI Support on messenger and they responded to my request almost immediately – which made me quite surprised. DJI Support was where this experience really went great. He instructed to reinstall the controller firmware via loading it onto a micro sd card on my pc, and then put the micro sd into the controller and power it up and it will automatically update. Fortunately, it worked. I bought this to do something not a month from now, I was scared I was going to go through a return process, but NO the customer service agent helped a lot with the issue & I got it fixed.