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Michaela Hergest-childs

英国

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www.yoins.com

Missing order

Ordered clothes from them before and had no problems, I recently moved house and forgot to change the address on the delivery (Completely my fault) the tenants at my old property gave the parcel back to the postman (the post office have confirmed this. My parcel was sent back to Yoins other two weeks ago now and they are saying they do not have it when Royal Mail can prove that they do. They keep asking me for information that I do not have. They have the order number my name and both addresses! They are just being difficult, I don’t want a refund I just want the i teams I ordered re delivered to my correct address. Really annoyed and disappointed.

2020-09-02