Hidden Fees
At no point in the checkout process did it show or mention a service fee. I know, because I was looking for it. I figured there'd probably be a fee and I'd just send money via Venmo which doesn't have any fees. However, after putting in all my information and making it to the confirmation page, there still wasn't any indication that there would be a fee. Only after submitting did I land on a page saying your company charged me $6.83 for the Convenience of using your service. I'm not sure if you have any lawyers working at your company or a legal team, but I'm fairly certain what you are doing is not only immoral, but illegal. You need to clearly showcase the fees you are going to charge, BEFORE the transaction takes place, not after. $7 isn't a ton of money, but it's the principal of the thing that's frustrating. It;s not enough to say on your frequently asked question page that there will be a fee. It's not enough to put in tiny letters during the purchase process that there might be a fee. You need to actually show what is going to be charged on the credit card before that purchase goes through. You can't show X amount is going to be charged and then charge Y amount. That's wrong and borderline illegal. If you were serious about being upfront you would do what ever single other company in the US does and showcase the fee BEFORE purchase.