Paid for tickets were cancelled with no explanation.
In January 2026 I booked and paid for two sleeper cabins from Helsinki to Rovaniemi in Finland for 20 December. They took the money but said tickets wouldn't be issued until later in the year. Now in June they just cancelled the booking with no explanation and I couldn't get the same bookings through another company as the sleeper cabins were booked out. My family from Australia had the exact same experience with the same trains. As far as I can see Rail Ninja are a rip off company. They refunded the train fares I paid but that's not the point. Their level of service was zero or below zero and I'll never use them again,