Customer Service
I was given a soundbar as a gift, but I had a problem with the remote control, and I wanted to get a replacement. It's taken at least 2 weeks jo get this sorted, and that's because the Ultimea team can not be bothered to read the chat backlog to get an update on my issue. I have been passed over to so many agents and they keep asking me to show proof of purchase, which I keep showing them just because they cant be bothered to check logged chats from days before. One min someone is saying i can get a replacement, and another saying i cant get a replacement. It's ridiculous how many people iv been passed over to resolve this issue. Colin from customer support team had looked in to my case and was very sorry about the whole situation. Some of the customer service staff where new and didnt know how to handle my case professionally. Colin got me a replacement remote control and all is working well. Thank you